Returns and refunds policy REFUNDS POLICY


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

If you have ordered several goods in a single order, which are delivered separately, the withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

Revocation in writing or in text form to:

Hyperbarics Europe HE GmbH, Sperberstr.15, 97422 Schweinfurt, Germany

or by email to: [email protected]

If you have any questions, please contact us on: 0049 152 5377 4528

If you make use of this option, we will send you a confirmation of receipt of such a revocation without delay (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you revoke this contract, you must return or hand over the goods to us immediately and in any case within eight days of the day on which you inform us of the revocation of this contract.

The deadline is met if you send the goods before the expiry of the eight-day period.

You shall bear the costs incurred for returning the goods to the destination specified by us.

We recommend that you choose a sufficiently insured shipment for your protection.

We will inform you in writing of the destination of the return shipment in Germany.

We will arrange for the refund as soon as the goods have arrived complete and intact at the specified destination.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

We reserve the right to withhold a deduction from the refund for loss of value for defects, signs of wear and tear or damage caused by improper handling of the goods.

We charge a discount of €1,000 for the hygienic cleaning/preparation of the used goods.

Please note:

There is no right of withdrawal for goods that have been specially made for you.

There is also no right of withdrawal for hygiene articles that are applied directly to the body.

Booked and completed training courses/instructions cannot be refunded.

End of the withdrawal policy –

This revocation policy applies from 01.08.2022